Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Log into you account and click “My Orders”, you will see all of your orders placed and its current status.
Click the ‘Forgot Password’ link, enter your email address and a reset link will be sent to you.
Log into your account. You will be able to edit contact information, billing and shipping addresses, newsletter preferences and password.
Items you find in the store that you may want to purchase at a later date and can be converted into an order by moving the items to cart. Add these items to by clicking the heart icons
Log into you account and click “My Orders”, you will see all of your orders placed and its current status.
First please check carefully and make sure that you are entering all of your address information correctly.
Billing address that you enter must match the address that is on your credit card statement. Another possible reason is that you may not have entered the CSC/CVV code correctly.
The CSC/CVV code is on the back of the card and is the very last 3 digits on the signature line (as shown below).
Payments are processed online in USD only.
Credit Card: Visa and Mastercard
Bank Payment / Wire Transfer
Air Freight – FedEx, DHL
Ocean Freight – Shipping carrier varies, based on order quantity and shipping schedules.
| Local / Ground | Air Freight | Ocean Freight |
| Trinidad | Anguilla | Anguilla |
| Tobago | Antigua and Barbuda | Antigua and Barbuda |
| Aruba | Barbados | |
| Bahamas | Bahamas | |
| Barbados | Cayman Islands | |
| Belize | Dominica | |
| Bermuda | Dominican Republic | |
| British Virgin Islands | Grenada | |
| Cayman Islands | Guyana | |
| Dominica | Jamaica | |
| French Antilles | St. Barths | |
| Grenada | St. Kitts | |
| Guyana | St. Lucia | |
| Haiti | St. Maarten | |
| Jamaica | St. Vincent | |
| Montserrat | Suriname | |
| St. Kitts and Nevis | Turks and Caicos | |
| St. Lucia | ||
| St. Maarten | ||
| St. Vincent and the Grenadines | ||
| Suriname | ||
| Turks and Caicos | ||
| US Virgin Islands | ||
Air Freight – 2 to 7 days
Ocean Freight – 2 to 4 weeks
NB: These are for in-stock items. Orders placed on backorder may take longer. We will inform you of the estimated date.
Shipping costs varies on weight and quantity, shipment method and destination. This is calculated during checkout or included in your quotation.
If you need to swap an item
Returns and Exchanges
Quality and customer satisfaction are two of the main pillars our success is built upon. We are working relentlessly to ensure each and every one of our products is fit for the purpose it is sold for and meets all applicable regulations and standards. If at the time you receive your product, it does not match the specifications it was sold under you may return it to us for repair, replacement or refund.
Please note that shipping / delivery charges are non-refundable.
We do not facilitate exchanges at this time.
Refunds are credited back to your credit card. If you paid by bank transfer, your refund will be processed within 10 – 12 business days.
You also have the option to ask for store credit instead of a refund. A store credit allows for it to be credited to your account in which you can use on future purchases.
Yes you can, contact store@asslstore.com.
However if your order has been already processed you will not be able to. Simply place another order.
- NB: For cancellations
- All orders are processed within 24 to 48 hours, therefore a cancellation must be done within the first 24 hours of placing the order.
- If an order is processed and cancelled before shipment, a transaction fee 25% of the order total is charged. The balance of the order is refunded.
- Orders cannot be cancelled after shipment. Please see below for returns policy.
Buyer’s (Customer) Responsibilities:
In order to avoid potential problems in the clearance of your merchandise, we strongly recommend that you familiarize yourself with policies and procedures prior to actually purchasing your goods. You should also be aware of any entry requirements specific to the particular commodity you are importing, including those of other federal agencies.
- You are required to know your own country’s taxes and laws.
- You may require a permit, license, or other certification; depending on the commodity that is being purchased, therefore you are responsible for acquiring appropriate documentation.
- If certain items are illegal to import into your country, you are liable to any legal issues that may arise.
- You are responsible for paying any fees due upon arrival; these may include warehouse fees, Customs and Duties, Taxes etc.
Amalgamated Security Services Limited is not responsible for permits, licenses, charges, fees or legal issues that may arise from the purchase of goods from our ASSL Store that is brought into your country. Your order will not be refunded for items seized in your country.